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Number of hires for this role 1 Qualifications • High school or equivalent (Preferred) • Customer Service: 2 years (Preferred) Full Job Description Wife and Inmate Connection LLC is looking for a self-motivated, hard-working, self-starter to fill the role of an Administrative Specialist. The ideal candidate would have a strong desire to help others, a pleasing and calm demeanor even during difficult situations, and the ability to help customers in a thorough, empathetic, and efficient manner. We provide services to an under-served market of clients. This job is fast paced and highly demanding. You must be able to handle high stress environments. This job will also include customer vulnerability and sensitivity, as we work with the incarcerated and their families. Our services include rehabilitative resources, parole resources, premarital education, marriage services, and other administrative and professional demands.
Job duties include answering calls, meeting customer needs, offering exceptional assistance and information, processing daily orders, preparing shipping labels, processing incoming mail/outgoing mail, answering client emails, scanning, and supporting all full-time office staff in areas of overflow.
Primary responsibilities will be centered around parole packet preparation and TDCJ marriage services. Exceptional responsibilities will be centered around cross training and back up in all areas of services provided.
This job will require the use of basic office equipment, including phones, scanners, printers, copiers, computers, and Microsoft office software. Some physical duties may be required such as stocking supplies, including up to 20 pounds of paper boxes.
Schedule: • 5 hour shift; extra hours during periods of high client demand • Part time shift scheduled between 8am - 5:30pm • Monday - Friday • Weekends on occasion during periods of high volume and training Education: • High school or equivalent (Preferred) Experience: • Customer Service: 2 years (Preferred) • Any personal or professional experience related to TDCJ or other penal institutions Work Location: • In person – Pasadena, TX 77505 • No remote availability currently
TDCJ Regions for Wedding Officiants
If you need help identifying the market of regions you are willing to travel to, to perform TDCJ marriages, below is a helpful list. *Currently Fully Staffed with Officiants*