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Now Hiring! |
Please review the available positions first.
If interested, please download our application.
Then return application, resume, and any relevant information you would like to be considered during job interview to email: birdy@wifeandinmate.com
Position is available for immediate hire.
Must have valid ID, Tax number, and account for direct deposit. (Obtained after interview)
*Interviews begin June 7, 2021*
If interested, please download our application.
Then return application, resume, and any relevant information you would like to be considered during job interview to email: birdy@wifeandinmate.com
Position is available for immediate hire.
Must have valid ID, Tax number, and account for direct deposit. (Obtained after interview)
*Interviews begin June 7, 2021*
| wic_-_employment_application.pdf |
Positions Available for Immediate Hire
Customer Service Specialist
Number of hires for this role
1
Qualifications
• High school or equivalent (Preferred)
• Customer Service: 2 years (Preferred)
Full Job Description
Wife and Inmate Connection LLC is looking for a self-motivated, hard-working, self-starter to fill the role of a Customer Service Specialist. The ideal candidate would have a strong desire to help others, a pleasing and calm demeanor even during difficult situations, and the ability to help customers in a thorough, empathetic, and efficient manner. We provide services to an under-served market of clients. This job is a fast paced and highly demanding. You must be able to handle high stress environments. This job will also include customer vulnerability and sensitivity, as we work with the incarcerated and their families.
Our services include rehabilitative resources, parole resources, premarital education, marriage services, and other administrative and professional demands.
Job duties include answering calls, meeting customer needs, offering exceptional assistance and information, processing daily orders, preparing shipping labels, processing incoming mail/outgoing mail, answering client emails, scanning, and supporting all full-time office staff in areas of overflow.
This job will require the use of basic office equipment, including phones, scanners, printers, copiers, computers, and Microsoft office software. Some physical duties may be required such as stocking supplies, including up to 20 pounds of paper boxes.
Schedule:
• 4 hour shift; extra hours during periods of high client demand
• Day shift begins 9am
• Monday - Friday
• Weekends on occasion during periods of high volume
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 2 years (Preferred)
• Any personal or professional experience related to TDCJ or other penal institutions
Work Location:
• In person – Pasadena, TX 77505
• No remote availability currently
1
Qualifications
• High school or equivalent (Preferred)
• Customer Service: 2 years (Preferred)
Full Job Description
Wife and Inmate Connection LLC is looking for a self-motivated, hard-working, self-starter to fill the role of a Customer Service Specialist. The ideal candidate would have a strong desire to help others, a pleasing and calm demeanor even during difficult situations, and the ability to help customers in a thorough, empathetic, and efficient manner. We provide services to an under-served market of clients. This job is a fast paced and highly demanding. You must be able to handle high stress environments. This job will also include customer vulnerability and sensitivity, as we work with the incarcerated and their families.
Our services include rehabilitative resources, parole resources, premarital education, marriage services, and other administrative and professional demands.
Job duties include answering calls, meeting customer needs, offering exceptional assistance and information, processing daily orders, preparing shipping labels, processing incoming mail/outgoing mail, answering client emails, scanning, and supporting all full-time office staff in areas of overflow.
This job will require the use of basic office equipment, including phones, scanners, printers, copiers, computers, and Microsoft office software. Some physical duties may be required such as stocking supplies, including up to 20 pounds of paper boxes.
Schedule:
• 4 hour shift; extra hours during periods of high client demand
• Day shift begins 9am
• Monday - Friday
• Weekends on occasion during periods of high volume
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 2 years (Preferred)
• Any personal or professional experience related to TDCJ or other penal institutions
Work Location:
• In person – Pasadena, TX 77505
• No remote availability currently
TDCJ Regions for Wedding Officiants
If you need help identifying the market of regions you are willing to travel to, to perform TDCJ marriages, below is a helpful list.
*Currently Fully Staffed with Officiants*
*Currently Fully Staffed with Officiants*
| units_to_regions.pdf |